TERMS AND CONDITION
Welcome to Ennie’s Braids. These Terms and Conditions govern the use of our website, bookings, services, and purchases. By accessing and using our website, you agree to comply with these terms. Please read them carefully before booking an appointment or making a purchase.
General Information
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Ennie’s Braids provides hair braiding services and products. These terms apply to both our online bookings and shopping services.
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By booking an appointment or purchasing products through our site, you agree to these Terms and Conditions.
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We reserve the right to modify these terms at any time. Changes will take effect upon posting on our website. Continued use of the site constitutes acceptance of the updated terms.
BOOKING POLICY
We are not liable for delays or service disruptions caused by events beyond our control (e.g., extreme weather, transport issues).
Booking Confirmation
Confirmed only upon receipt of a booking confirmation email or message. Please ensure you provide the correct contact details.
No refunds or Incentives for discounted services
Once a service has been rendered, no refunds will be provided.
If a discounted service is offered no further refunds or incentives will be provided.
Non-Refundable Deposit
Required to secure your booking.
The amount will be applied toward the final service cost
Final Payment: Any remaining balance after the deposit is due at the end of the service.
Cancellation Policy
Cancellations must be made at least 48 hours before your appointment to avoid additional charges. Cancellations within 48 hours will result in the loss of your deposit.
Rescheduling
Requires 24hr notice.
Transport Fare
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Location less than a one-hour travel radius requires an additional £10 transport fee.
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Locations Beyond One Hour: The transport cost will be added to the total fee for customers whose area is more than one hour away. This amount will be calculated based on the specific distance and included in the final total after the service.
Discuss Dissatisfaction Before We Leave
Any issues or concerns about your service should be discussed before we leave your location to allow us to address them on-site.
Inform us within 24 hours of the service being completed to qualify for a discount on your next booking.
BRAIDING HAIR GUIDE
For your convenience, I offer the option to provide braiding hair for an additional fee. However, if you'd prefer to supply your own hair, please follow the guide below to ensure you bring the correct type and amount of hair for your desired style.
Knotless Braids, Fulani Braids, or Stitch Braids
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Type of Hair: Pre-stretched Xpression braiding hair
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Amount Needed: At least 4 packs
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For Shoulder-Length Braids: Get Lagos braids
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For All Other Lengths: Get Pre-stretched Ultra braids (may need 5 packs for butt-length styles)
Classic Box Braids
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Type of Hair: Non-pre-stretched Xpression Ultra braiding hair
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Amount Needed: 10 packs
SHOPPING POLICY
Product Availability
All products are subject to availability. If an item becomes unavailable after your order, we will contact you to offer an alternative or issue a refund.
Returns and Refunds
We accept returns for unused products in their original packaging within 28 days of delivery.
Refunds will be processed within 7-10 business days after the returned item is received and inspected.
Delivery
Orders are typically processed within 1-5 business days. Delivery times may vary depending on your location.
HEALTH & SAFETY
Ennie’s Braids is not responsible for allergic reactions, injuries, or damage arising from a client’s failure to disclose relevant medical conditions or scalp issues.
Tools
We are committed to providing a safe and hygienic environment for all clients. Tools are sanitised after every service.
Allergies, Sensitivities & other Medical condition
If you have any allergies, scalp sensitivities, or other medical conditions that may affect your service, please inform us in advance.
Contagious conditions
We reserve the right to decline services if there are signs of contagious conditions (e.g., scalp infections).
PAYMENT POLICY
We only accept contactless card payment for in-person payment.
We do not accept cash/bank transfers
LEGAL POLICY
Intellectual Property
Some content on this website, including text, business images and logos, and designs, is the property of Ennie’s Braids and may not be used, copied, or reproduced without permission.
I do not own the rights to some images and icons used on this website. These resources are sourced from Wix, Canva, Flaticon, and Iconfinder.
Privacy Policy
Your data is protected under our Privacy Policy. We collect and store only the information necessary to process bookings and purchases.
We do not share your information with third parties without your consent, except where required by law.
Governing Law
These Terms and Conditions are governed by and construed under the laws of England and Wales. Any disputes will be resolved in the courts of this jurisdiction
CONTACT US
If you have any questions or concerns regarding these terms, please contact us:
By booking an appointment or purchasing products from Ennie’s Braids, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.